http://tc.eserver.org/authors/Silver,_Jerry A bibliography of works by Silver, Jerry in the field of technical communication. en-us Copyright (c) 2005-10 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Silver,_Jerry http://tc.eserver.org/33732.html http://tc.eserver.org/33732.html The quality of product information for customers is often an afterthought, yet the importance of any post-sales customer-facing information shouldn't be trivialized. While businesses invest heavily in customer service training and customer relationship management systems to improve customer satisfaction, they often overlook the experience that customers have with product documentation. http://tc.eserver.org/30120.html http://tc.eserver.org/30120.html To streamline the product documentation process, many technical publication teams are moving to Darwin Information Typing Architecture (DITA). Learn best practices for applying this information model, and hands-on techniques for improved content creation and publishing with JustSystems XMetaL.