The Elegance of Imperfection

Bringing heart to web experiences can be difficult, since websites and applications are fundamentally a construct of logic (via code). While you can’t create a website that functions as a pure expression of wabi-sabi, finding ways to infuse our creations with a hint of wabi-sabi adds a new dimension to our work. It forces us to consider how the natural order of our physical world should inform the virtual worlds of information that we create. One way this natural order finds expression in the web design world is through the notion of elegance.

Sherwin, David. List Apart, A (2009). Articles>Web Design>Aesthetics

Can You Say That in English? Explaining UX Research to Clients

It's hard for clients to understand the true value of user experience research. As much as you'd like to tell your clients to go read The Elements of User Experience and call you back when they’re done, that won’t cut it in a professional services environment. David Sherwin creates a cheat sheet to help you pitch UX research using plain, client-friendly language that focuses on the business value of each exercise.

Sherwin, David. List Apart, A (2009). Articles>Consulting>User Experience>Research