A directory of resources inthe field of technical communication.

Sherman, Paul J.

17 found.

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1.
#37592

Aligning UX Issues’ Levels of Severity with Business Objectives

Over the past several years, I’ve grown increasingly dissatisfied with the vague and somewhat solipsistic nature of the gradations UX professionals typically use to describe the severity of usability issues. High, medium, and low don’t begin to sufficiently explain the potential brand and business impacts usability issues can have.

Sherman, Paul J. UXmatters (2010). Articles>User Experience>Assessment>Business Case

2.
#37621

Aligning UX Issues’ Levels of Severity with Business Objectives

Over the past several years, I’ve grown increasingly dissatisfied with the vague and somewhat solipsistic nature of the gradations UX professionals typically use to describe the severity of usability issues. High, medium, and low don’t begin to sufficiently explain the potential brand and business impacts usability issues can have. After incrementally iterating on several existing classifications of severity, I finally decided in late 2008 to simply create some new ones, which I’ll present in this column. For lack of a better term, I call them business-aligned usability ratings.

Sherman, Paul J. UXmatters (2010). Articles>User Experience>Usability>Assessment

3.
#28664

Connecting Cultures, Changing Organizations: The User Experience Practitioner As Change Agent

Every time we reach across discipline boundaries to keep a product team focused on users, drive changes to products or services based on user data we've collected, or design interactions with a clear focus on the target user, we are functioning as agents of change within our organizations.

Sherman, Paul J. UXmatters (2007). Articles>User Experience>Collaboration

4.
#28655

Envisioning the Future of User Experience

Perspectives on the role UX professionals will play in the future and a few forward-looking predictions about the field of user experience.

Sherman, Paul J. UXmatters (2007). Articles>User Experience>Planning

5.
#29925

How Do Users Really Feel About Your Design?

The user experience field has been trying to move beyond mere usability and utility for years. So far, no one seems to have developed easy-to-implement, non-retrospective, valid, and reliable measures for gauging users' emotional reactions to a system, application, or Web site. In this column, I'll introduce you to a promising method that just might solve this problem.

Sherman, Paul J. UXmatters (2007). Design>User Experience>User Centered Design>Emotions

6.
#32591

Malware: Whether on the Desktop or the Web, It’s a Perception Thing

In this column, I’ll explore the user experience of malicious software, or malware. My position is that, like many qualitative attributes, malware is in the eye of the beholder. And, I’ll suggest a method that product or service developers can use to assess the risk that their users, the media, or the market at large might perceive their offerings as malware.

Sherman, Paul J. UXmatters (2008). Articles>Software>Security

7.
#28055

The Most Non-Boring Article About The UPA Board Ever

A quick overview of the Usability Professionals Association Board--what functions it performs, how it's structured, and who's currently performing what role.

Sherman, Paul J. Usability Professionals Association (2006). Articles>Usability>Collaboration

8.
#30824

The Perpetual Super-Novice

The problem of the perpetual super-novice is the tendency of people to stop learning about a digital product--whether it's an operating system, desktop application, Web site, or hardware device.

Sherman, Paul J. UXmatters (2007). Articles>Usability>User Experience>User Interface

9.
#36075

Testing Your Own Designs Redux

This column is an attempt to synthesize a new set of guidelines for testing your own designs that I’ve based on the best of my own and UXmatters readers’ ideas.

Sherman, Paul J. UXmatters (2009). Articles>Web Design>Usability>Testing

10.
#34096

The User Experience of Enterprise Software Matters, Part 2: Strategic User Experience

In this column, I’ll provide a technology selection framework that can help enterprises better assess the usability and appropriateness of enterprise applications they’re considering purchasing, with the goal of ensuring their IT (Information Technology) investments deliver fully on their value propositions.

Sherman, Paul J. UXmatters (2009). Articles>Web Design>Content Management>User Experience

11.
#34095

The User Experience of Enterprise Software Matters: Part 1

There’s one area that I believe user experience has lagged behind: the enterprise software space. I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection?

Sherman, Paul J. UXmatters (2008). Articles>Web Design>Content Management>User Experience

12.
#27792

UPA Member and Salary Survey (2005)   (PDF)

During 2005 the Usability Professionals' Association surveyed members of the user experience field to learn: who our respondents are, where they work and what they do; how much they are paid; their satisfaction with UPA.

Sherman, Paul J. Usability Professionals Association (2006). Careers>Usability>Salaries

13.
#29448

Review: User Experience in Brazil - USIHC 2007

Brazil was the site of the seventh International Conference of Ergonomics and Usability, Interface Design, and Human Computer Interaction. Held in the seaside city of Balneario Camboriu in the southern Brazil state of Santa Caterina, the conference was hosted by the Universidade do Valle do Itajai (UNIVALI). I was fortunate to be invited to participate in the conference.

Sherman, Paul J. Usability Professionals Association (2007). Articles>Reviews>User Experience

14.
#33478

The User Experience of Enterprise Software Matters

Over the past twenty years, the field of user experience has been fortunate. Software and hardware product organizations increasingly have adopted user-centered design methods such as contextual user research, usability testing, and iterative interaction design. In large part, this has occurred because the market has demanded it. More than ever, good interaction design and high usability are part of the price of entry to markets.

Sherman, Paul J. UXmatters (2008). Articles>User Experience>Software>Workplace

15.
#33657

The User Experience of Enterprise Software Matters

I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection?

Sherman, Paul J. UXmatters (2008). Articles>Web Design>User Experience>Assessment

16.
#36411

What Am I Saying Yes To?

I’ve been conducting usability tests for almost 14 years. During that time I’ve noticed that people are usually afraid to press a button or perform an action when they’re uncertain what will happen. I took to calling this phenomenon being “click shy.” This is a great example of what causes a user to be click shy. It’s a shame, really.

Sherman, Paul J. Usability Blog (2010). Articles>Usability>Case Studies

17.
#29290

Your Design Is Infringing On My Patent: The Case Against User Interface and Interaction Model Patents and Intellectual Property

Companies often file for and the US government actually grants patents for user interface and interaction design 'innovations' that are either strikingly obvious or have appeared before in other systems.

Sherman, Paul J. UXmatters (2007). Articles>Intellectual Property>Patents>User Interface

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