Hidden Factors of Documentation Quality -- Part 1

The first impulse of many documenters is to turn our work over to editors and graphic designers, or to form committees and develop style guidelines. All of these measures are useful, but none can assure us of quality when there are basic problems with the way we go about producing documentation.

Sesnovich, Bruce A. Boston Broadside (1993). Articles>Documentation>Quality>Technical Writing

Infoneering: Beauty and the Beast

As someone who has been working as a writer in the high-technology field for better than a dozen years now, I have been watching with interest and enthusiasm the slow convergence of the disciplines of writing, interface design, and engineering. In the design of integrated help systems particularly, the traditional boundaries for developing content, interfaces, and features have blurred—resulting in a collaborative enterprise that I refer to as infoneering.

Sesnovich, Bruce A. Boston Broadside (2001). Articles>Writing>Technology