Searles, Bruce and Fiona Stewart http://tc.eserver.org/authors/Searles,_Bruce_and_Fiona_Stewart A bibliography of works by Searles, Bruce and Fiona Stewart in the field of technical communication. en-us Copyright (c) 2005-10 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif Searles, Bruce and Fiona Stewart http://tc.eserver.org/dir/Searles,_Bruce_and_Fiona_Stewart Best Practices in Managing Knowledge: Benchmarking Knowledge Management Within and Between Organizations http://tc.eserver.org/34611.html http://tc.eserver.org/34611.html Benchmarking comprises prioritisation of strategic improvement need (the why), measurement (the what) and practices (the how). Re-measure tracks performance improvement.