You Want to Do What? Convincing Your Management to Support Usability Studies  

It's a classic chicken-and-egg struggle. Many information developers wait for management go-ahead before conducting usability studies. Management, on the otherhand, is sometimes reluctant to support usability work.

Scanlon, Tara C. and Alicia Flanders. STC Proceedings (1993). Articles>Usability>Planning>Workplace