Giving the Human Touch to Software

Making too many assumptions about users’ expectations and levels of competence can get software developers into a lot of trouble. Here, Yogita Sahoo tells her own story about designing an application for an industry she was deeply familiar with—but that industry knowledge didn’t keep her from making some big usability blunders.

Sahoo, Yogita. StickyMinds (2003). Design>Human Computer Interaction>Software