Amex Woes Highlight Common PDF Accessibility Problem

American Express has come under criticism, and potential legal action, for the lack of accessibility of its credit card website. A blind customer of American Express credit cards found that Amex's change in the presentation of its online credit card statements from HTML to PDF format effectively prevented him from accessing his financial information online.

Rourke, Chris. User Vision (2007). Articles>Web Design>Accessibility>Adobe Acrobat

Beyond Usability Testing: User-Centred Design and Organisational Maturity

What lies beyond usability testing? User-centred design, based on ISO standards. We discuss this approach and the organisational maturity needed to put it into action.

Philip, Ross and Rourke, Chris. Mercurytide (2006). Articles>Usability>User Centered Design

Internal Search: Seven Ways to Ensure Your Users Can Find Your Information  

User Vision's top seven tips on how to ensure your internal search is capable of meeting the needs of your users.

Rourke, Chris. User Vision (2008). Articles>Web Design>User Centered Design>Search

Usability Testing: Now and the Future

All councils and public sector organisations have a clear remit to make their information available and accessible to their citizens, and increasingly they are applying usability testing to gather empirical evidence of the effectiveness of their sites. Whether this is done by internal teams or external, independent organisations and consultants, usability testing is now part of a process applied by many site managers. Indeed usability is considered by SOCITM in their annual UK council site reviews, and is a critical part to citizen fining services and transacting online.

Rourke, Chris. User Vision (2007). Articles>Usability>Testing