http://tc.eserver.org/authors/Rosenbaum,_Stephanie_L. A bibliography of works by Rosenbaum, Stephanie L. in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Rosenbaum,_Stephanie_L. http://tc.eserver.org/30395.html http://tc.eserver.org/30395.html A panel of industry experts provides an overview of the CD-ROM publishing process--and its business issues--for technical communicators who are responsible for John Gale implementing CD-ROM publishing in their organizations. The panelists will discuss how to gain the benefits of reduced manufacturing warehousing and distribution costs, without degrading documentation quality. http://tc.eserver.org/29743.html http://tc.eserver.org/29743.html For many practitioners, technical communication can--and should--be the springboard for a different career. Many technical writers and editors have made transitions to related disciplines from which they can influence industry and academia. They now have titles such as marketing and web content writer, usability lab manager, product marketing manager, business operations strategist, and more. This paper summarizes the career evolutions of the author and several colleagues in technical communication, and provides advice to help readers broaden their career horizons. http://tc.eserver.org/24477.html http://tc.eserver.org/24477.html This session is an open forum moderated by the STC Research Grants Committee; its goal is to elicit and discuss suggestions from STC members for research areas and topic's the STC should sponsor. The input will help guide the members of the Research Grants Committee as they decide which research proposals to approve during the next year. http://tc.eserver.org/23509.html http://tc.eserver.org/23509.html When it comes to usability testing, the field of anthropology is offering new insight into effective research methodologies.  Ethnography is a form of research that anthropologists developed to observe how people behave in their own environments — and it's catching on in product development. http://tc.eserver.org/21227.html http://tc.eserver.org/21227.html This panel discussion is an open forum moderated by the STC Research Grants Committee; its goal is to elicit and discuss suggestions from STC members for research areas and topics the STC should sponsor. The input will help guide the members of the Research Grants Committee as they decide which research proposals to approve during the next year. http://tc.eserver.org/21213.html http://tc.eserver.org/21213.html This article discusses three key areas of visual communication we address in user interfaces (UIs): conventional—emphasis on imitating generic forms that meet readers' expectations; icon recognition; visual appeal or 'look-and-feel'. The article uses five case histories to demonstrate how usability research has helped the authors evaluate the quality of visual communication in navigation, icon recognition, and look-and-feel. It describes some of the research methodology the authors use, with examples from the case histories. For each of the three topic areas, we discuss the lessons we learned from the case histories about both usability testing methodology and visual communication guidelines. We mention, but do not concentrate on, related topics such as visual clutter. http://tc.eserver.org/21029.html http://tc.eserver.org/21029.html Describes how technical communicators can use field research--observing people in their workplaces, homes, and schools--to gain a better understanding of user behavior. http://tc.eserver.org/20160.html http://tc.eserver.org/20160.html An increasing number of STC members now have usability programs as part of their job responsibilities, although they’re not always full-time usability specialists. Many STC members have been performing usability activities for several years. http://tc.eserver.org/18818.html http://tc.eserver.org/18818.html How can we choose among customer data collection methods when limited staff and financial resources must be spread across the whole development cycle? This tutorial helps participants understand the tradeoffs, so they can make effective choices among methods at different points during product design and development. It focuses on early user-centered intervention to gain cost-effective, reusable end-user information. http://tc.eserver.org/15002.html http://tc.eserver.org/15002.html This paper describes a usability engineering program of integrated laboratory and ethnographic studies for collecting user data about a clinical information system. The authors evaluated MIRACLE (Medical Information Retrieval Application for Clinical Enhancement), developed by Philips Medical Systems; physicians and allied health personnel can access MIRACLE from their offices to obtain data about their patients who use hospital services. After an initial heuristic evaluation, we conducted two usability tests and weekly ethnographic interviews with physicians and hospital staff during the software alpha test. Our experience resulted in guidelines for conducting usability programs with medical professionals. http://tc.eserver.org/15003.html http://tc.eserver.org/15003.html Discusses how to choose different usability methods for iterative research. Slides only. http://tc.eserver.org/15000.html http://tc.eserver.org/15000.html Provides the rationale for usability testing the packaging of high-tech products, including lowered support costs, improved customer satisfaction, and increased sales. http://tc.eserver.org/14997.html http://tc.eserver.org/14997.html Field methods are a collection of tools and techniques for conducting studies of users, their tasks, and their work environments in the actual context of those environments. The promise of such methods is that they help teams design products that are both useful and usable by providing data about what people really do. This paper reviews ways to adapt these methods to practical constraints, with brief case study summaries. http://tc.eserver.org/14992.html http://tc.eserver.org/14992.html Discusses three key areas of visual communication--information access and navigation, icon recognition, and visual appeal--as related to usability research. http://tc.eserver.org/14990.html http://tc.eserver.org/14990.html Why should usability programs incorporate many kinds of methodology to influence corporate decision-making? This paper describes what makes successful multiple-method usability programs. It discusses when to apply each method and how to justify usability programs to management. http://tc.eserver.org/14991.html http://tc.eserver.org/14991.html Describes the organizational approaches and usability methodologies considered by HCI professionals to increase the strategic impact of usability research. Based on data collected at three conferences. In Human Factors in Computing Systems: CHI 2000 Conference Proceedings.