A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys  

Describes the organizational approaches and usability methodologies considered by HCI professionals to increase the strategic impact of usability research. Based on data collected at three conferences. In Human Factors in Computing Systems: CHI 2000 Conference Proceedings.

Rosenbaum, Stephanie L., Janice Anne Rohn and Judee Humburg. Tec-Ed, Inc. (2002). Articles>Usability