http://tc.eserver.org/authors/Roscoe-Iverson,_Ellen A bibliography of works by Roscoe Iverson, Ellen in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Roscoe-Iverson,_Ellen http://tc.eserver.org/30561.html http://tc.eserver.org/30561.html With more emphasis being placed on customer satisfaction, technical writers need to focus on information strategies that will lead to happier customers. The complexity of the information is one common complaint of customers. Writers need to understand what customers think is complex. Then, writers need to develop strategies to combat these complexities. http://tc.eserver.org/19801.html http://tc.eserver.org/19801.html Multimedia is an exciting new technology that gives technical communicators a broad range of tools for designing information. Considerations such as: content and organization, style, installation and distribution, legal issues, and cultural issues bring new challenges for technical communicators. By following a four step process of brainstorming, reviewing technical source material, preparing an information map, and developing storyboards, technical communicators can take on the opportunities that multimedia creates.