A directory of resources inthe field of technical communication.

Robinson, Ralph E.

5 found.

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1.
#23155

Developing ISO 9000 Procedures   (PDF)

Documentation is the foundation upon which an ISO-compliant quality system is built. Creating this documentation isn’t, however, as easy as it seems on the surface. Understanding the concept of the Standard enables writers to understand the content requirements. The structure this documentation follows will also impact the success of your registration audit. Once the documentation has been created, the control of it becomes of paramount importance. ISO requires that you control not only the documents and data you create, but also those that you receive from outside sources. Document and data control issues are one of the most common causes of registration failure!

Robinson, Ralph E. STC Proceedings (1996). Articles>Documentation>Policies and Procedures

2.
#20310

Documenting ISO 9000   (PDF)

The ISO 9000 series of Quality Standards redefines how business will be conducted into the next century. The series is designed to measure the effectiveness of the Quality System in place, thereby ensuring both customer and company needs are always satisfied. The foundation of a robust Quality System is its documentation: problems in this area represent the largest single cause of registration failures. Quality System documentation also forms the basis upon which the 3rd party registrar builds the audit plan for your company.

Robinson, Ralph E. STC Proceedings (1998). Careers>Documentation>Policies and Procedures>ISO 9000

3.
#36763

New Opportunities for Policies and Procedures Writers   (PDF)

International standards are becoming more and more prevalent in the business world, and their development and implementation offer new opportunities for technical communicators working in policies and procedures (P&P). Depending on the industry in which it operates, a company could find itself required to meet the dictates of international standards such as ISO 9001 for quality management systems and ISO 14001 for environmental management systems; regulatory standards such as Sarbanes-Oxley and 21 CFR Part 11; and industry-specific standards from the Federal Aviation Administration (FAA), the Society of Automotive Engineers (SAE), or the World Wide Web Consortium (W3C).

Robinson, Ralph E. Intercom (2005). Articles>Business Communication>Policies and Procedures

4.
#24456

Tackling the ISO 9000 Documentation Monster   (PDF)

The ISO 9000 series of Quality Standards redefines how business will be conducted into the next century. The series is designed to measure the effectiveness of the Quality System in place, thereby ensuring both customer and company needs are always satisfied. The foundation of a robust Quality System is its documentation: problems in this area represent the largest single cause of registration failures. Quality System documentation also forms the basis upon which the 3rd party registrar builds the audit plan for your company.

Robinson, Ralph E. STC Proceedings (1995). Articles>Documentation>Standards>ISO 9000

5.
#11772

Usability and Quality: Partners in Achieving Effective Documentation

When we began discussing this joint issue of Usability Interface and DocQment, we quickly realized that no concise definitions for either usability or quality existed: in fact, there were many definitions for both terms. A query to a usability professionals’ mailing list for a definition produced many varied responses from which a brief working definition of usability can be distilled: A usable product is one that is learnable, efficient, memorable, error-averse, and satisfying. In other words, usability is a characteristic of a product or document. Defining quality is no easier: there are also a variety of answers. A brief working definition might be: Quality documentation is documentation presented in an easy-to-use, straightforward manner with complete glossaries and indexes.

Robinson, Ralph E. and Dick Miller. Usability Interface (2000). Articles>Documentation>Usability

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