Measuring the Value Added by Professional Technical Communicators    

Many organizations underestimate what technical communicators do for them. This article studies how to quantify the measure of return on investment in TC.

Ramey, Judith A. and Janice C. 'Ginny' Redish. IEEE Transactions on Professional Communication (1993). Articles>TC>Assessment

Measuring the Value Added by Professional Technical Communicators: Results of a Study  

For the past year, we have been studying how to measure the value that technical communicators add to organizations. We have been investigating questions like these: How can technical communicators show that they add value? How much difference do technical communicators make in specific cases? In this panel, we report on results.

Blackwell, C. Al, Reva F. Daniel, Denise D. Pieratti, Judith A. Ramey, Janice C. 'Ginny' Redish and Cathy J. Spencer. STC Proceedings (1994). Articles>TC>Assessment

Measuring the Value that You Add to Your Company: Planning Your Own Case Study on Reducing Support Costs  

In this interactive session, we will lead technical communicators through a process of setting up and conducting a study to find out how much support is costing their organization or their clients’ organizations. We will also help technical communicators cost-justify their work by estimating reductions in support costs. We will help them plan case studies to show how highquality technical communications can reduce support calls and costs.

Ramey, Judith A. and Janice C. 'Ginny' Redish. STC Proceedings (1995). Careers>TC>Quality

More Results on Measuring the Value Added by Professional Technical Communicators  

Measuring value added is a topic of great concern to technical communicators. At the 1994 conference, represented results from a year-long project that included a questionnaire and several case studies. STC then funded a second, smaller project in which we are following up with some of the people who responded to the questionnaire and in which we are collecting new case studies.

Ramey, Judith A. and Janice C. 'Ginny' Redish. STC Proceedings (1995). Presentations>TC>Assessment