#28926
Using Technical Communication Skills in User Experience
Sometimes User Experience Design is chosen; sometimes it is thrust upon us. Putkey explains how technical communications was a natural path to a career in design.
Putkey, Theresa. Boxes and Arrows (2007). Articles>TC>User Experience
#30639
Using Technical Communication Skills in User Experience
User experience professionals can also learn some lessons from and find potential recruits in technical communicators as they have skills that can be applied directly to the design process.
Putkey, Theresa. Usability Interface (2007). Articles>TC>User Experience
#32158
Changing Dynamics, Economy, and Momentum 
To reinvigorate the chapter, former chapter president, Theresa Putkey suggested that the chapter move to a member-driven, online community. Instead of the eight volunteers currently pulling the chapter along, the chapter’s 250 members can set the pace, build momentum, and provide more value than a handful of volunteers are able to provide.
Putkey, Theresa. Tieline (2008). Articles>TC>Community Building>STC
#34506
Usability in Context-Sensitive Help: Re-Imagining the Ordinary to Provide More Business Value 
Context-sensitive help is a practical way to cut down on customer support expenses and add more value to documentation. By providing more complex, context-sensitive help, the usability of the help increases while call center phone calls decrease.
Putkey, Theresa. Intercom (2009). Articles>Documentation>Help>Usability
