Incorporating Usability Testing into the Documentation Process    

Describes how one company approaches usability testing of documentation and incorporates usability testing into its writing process through a Documentation Usability Team.

Postava-Davignon, Christi-Anne, Candice Kamachi, Cory Clarke, Gregory Kushmerek, Mary Beth Rettger, Pete Monchamp and Rich Ellis. Technical Communication Online (2004). Articles>Usability>Methods>Documentation