Content Management from the Trenches  

Moving your company to a content management system requires intense commitment and planning by everyone: management, writers, and vendors. Allow at least a year to define and develop the necessary tools, and provide training and support for the writers on an ongoing basis. As a writer, documentation department, or vendor, you should participate in the planning, development, and implementation. To ensure success, conduct rigorous testing, do a pilot project, and encourage teams to share information freely.

Pierce, Kathleen and Erin Martin. STC Proceedings (2004). Articles>Content Management