How the Process and Organization Can Help or Hinder Adding Value    

Do better information products result when technical communicators are well integrated into product development teams?

Pieratti, Denise D. Technical Communication Online (1995). Design>Documentation>Information Design>Usability

Measuring the Value Added by Professional Technical Communicators: Results of a Study  

For the past year, we have been studying how to measure the value that technical communicators add to organizations. We have been investigating questions like these: How can technical communicators show that they add value? How much difference do technical communicators make in specific cases? In this panel, we report on results.

Blackwell, C. Al, Reva F. Daniel, Denise D. Pieratti, Judith A. Ramey, Janice C. 'Ginny' Redish and Cathy J. Spencer. STC Proceedings (1994). Articles>TC>Assessment