http://tc.eserver.org/authors/Pettit_Jones,_Colleen_and_Susan_J._Robinson A bibliography of works by Pettit Jones, Colleen and Susan J. Robinson in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Pettit_Jones,_Colleen_and_Susan_J._Robinson http://tc.eserver.org/29738.html http://tc.eserver.org/29738.html This paper presents a qualitative study of Centers for Disease Control and Prevention's diverse users and their mental models regarding injury-related content. The study employed an innovative modified contextual inquiry method utilizing tailored, in-depth interviews with five distinct user groups. Included in this paper is a detailed description of the background, framework, and method used for this study. Analysis of the full results was still in process at the due date of this paper. The results will be in the presentation's slide set and available from the STC website www.stc.org.