Choosing the Right Search Results Page Layout: Make the Most of Your Width

Page layout forms the foundation in presenting search results. Your layout decisions for search results pages will have tremendous impact on the user experience for your entire site. Choosing the right width for search results is important, and the optimal width for search results may be a great deal narrower than some people using big monitors would believe.

Nudelman, Greg. UXmatters (2009). Articles>Web Design>Search

Starting from Zero: Winning Strategies for No Search Results Pages

Search results pages are some of the most visited pages on typical e-commerce sites—to say nothing of a search engine like Google. Many articles appear each year about optimal search algorithms, database performance, and the like. In contrast, very few publications focus on improving the search experience from the customer’s perspective.

Nudelman, Greg. UXmatters (2009). Articles>Web Design>Search>Usability

Searching Help: Don’t Even Go There

Web site user assistance that consistently exceeds customer’s expectations can catapult your company to legendary status and create brand equity you can measure in billions of dollars. However, making Help a strategic asset for your company is an arduous task. To shed light on this important topic, I have teamed up with Tricia Clement, a renowned cognitive psychologist and Web site user assistance expert. In this month’s Search Matters column, we’ll deliver actionable insights about Web site user assistance.

Nudelman, Greg and Tricia Clement. UXmatters (2009). Articles>Documentation>Help>Search

Making $10,000 a Pixel: Optimizing Thumbnail Images in Search Results

In search results, the old adage a picture is worth a thousand words rings true. When it comes to making your search results more efficient to use, more relevant, and more attractive, images reign supreme. There is simply nothing else on your search results pages that can come close to offering the same potential as thumbnail images for dramatically increasing your conversion rates and revenues.

Nudelman, Greg. UXmatters (2009). Articles>Web Design>Graphic Design>Search

Best Practices for Designing Faceted Search Filtersn

Recently, Office Depot redesigned their search user interface, adding attribute-based filtering and creating a more dynamic, interactive user experience. Unfortunately, Office Depot’s interaction design misses some key points, making their new search user interface less usable and, therefore, less effective. That’s the bad news. The good news is that the Office Depot site presents us with an excellent case study for demonstrating some of the important best practices for designing filters for faceted search results.

Nudelman, Greg. UXmatters (2009). Articles>Web Design>Search>Usability

Make More Money: Best Practices for Ads in Search Results: Part 2 

In this installment of Search Matters, we’ll continue our discussion of ads in search results. Understand what makes a good ad. Limit cannibalization. Provide ads for internal merchandise instead of third-party advertising. Pay special attention to ads on pages that appear if there are no search results.

Nudelman, Greg and Frank Guo. UXmatters (2009). Articles>Web Design>Search Engine Optimization>E Commerce

Make More Money: Best Practices for Ads in Search Results: Part 1 

Conflicting demands make many UX professionals think of ads as a necessary evil. Customers frequently go out of their way to say they hate ads, while marketers always seem to try their hardest to stuff as many of them as they can on each search results page on your site. This leaves many UX design professionals caught in the middle, trying to balance the ad equation—and frequently failing to fully satisfy either customers or marketers. For this 2-part column, I’ve teamed up with advertisement and eyetracking research guru Frank Guo to present real-world strategies for successfully integrating ads into your search results. The goal is making money without unduly turning off your customers.

Nudelman, Greg and Frank Guo. UXmatters (2009). Articles>Web Design>Search Engine Optimization>E Commerce