Improving the Quality of User Manuals in Japan  

We will share the results and analysis of a survey on customer needs for user documents as a means to raise the overall quality of such materials. Fuji Xerox will provide how to improve the quality of user documents with some examples of user manuals for copier and facsimile etc. Hitachi will report various methods to improve the quality in software-manual development process and provide some examples.

Nomizo, Fumitoshi, Teruaki Shioda and Akihiko Suzuki. STC Proceedings (1994). Articles>Documentation>Regional>Japan