Creating Award-Winning Computer Servicing Documentation  

Creating award-winning computer servicing documentation involves knowing something about customer service engineers, what content to provide, what kinds of art work best in different contexts, and differences in producing hard copy vs. online documentation. If you want to move from writing software or marketing documentation, find a good mentor to help you gain experience with these elements.

Nelson, Dennis T. and Donald C. Phippen. STC Proceedings (1999). Presentations>Documentation