http://tc.eserver.org/authors/Nadel,_Jerome_and_Giovanni_Piazza A bibliography of works by Nadel, Jerome and Giovanni Piazza in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Nadel,_Jerome_and_Giovanni_Piazza http://tc.eserver.org/27383.html http://tc.eserver.org/27383.html Jerome and Giovanni explain why efficient access to knowledge is essential for global business operations. Giovanni discusses how his company realized its systems needed improvement – and why user-centered design proved to be the appropriate solution. This empirical approach to interface design/architecture enables effective business decisions.