Managing a Documentation Project from Both Sides of the Atlantic  

Most of us struggle every day with keeping the lines of communication open between developers, subject matter experts (SMEs), customers, and writers. Sometimes you can circumvent these difficulties by simply walking upstairs or across the hall and chatting with the appropriate person. But what happens when it's not a staircase or hallway separating you but a very large ocean? The best way to keep an overseas project on track is to put together a writing team in the most convenient location; meet at least once with the development team; and set up your communication channels early.

Morgan, Sharon. STC Proceedings (1998). Articles>Documentation>Collaboration>Online

Managing the Communication Between Writers and SMEs  

The development of a modern software product is a complex process involving a variety of disciplines, including that of the technical writer. It is essential that the writers establish close relationships with all other groups in the process and that they build effective and efficient systems of communication between them. The job of the writing manager is to ensure that the writing team obtains the information it needs in a timely manner and that the group interacts effectively with other groups in the process. This can be achieved by a blend of intergroup communication, background research, documentation and schedule planning and a well organized documentation review process.

Morgan, Sharon. STC Proceedings (1998). Articles>TC>Collaboration>SMEs