Asking for Usernames and Passwords on the Web  

The Web has moved beyond purely open content available to all. We now want to use it to collect and provide information that we want to restrict in some way – to members, or to staff, or because it is sensitive or personal data. One common method of restricting access is to ask users to enter username and password. Even this simple combination can be a source of annoyance and frustration to users but it does not have to be. This paper compares options for setting up and maintaining usernames and passwords, and also shows how to design a screen so that users are guided easily to the correct choices.

Miller, Sarah and Caroline Jarrett. STC Proceedings (2002). Design>Web Design>Security

Setting Usability Requirements For A Web Site Containing A Form  

We describe the challenges of understanding and setting usability requirements for a web site containing a form. We define 'usability requirements.' Ideally, usability requirements should be defined early in a project. In practice, we often find that the first opportunity we have is when we are asked to undertake an evaluation. Collecting the users' opinions of the requirements as part of the evaluation can often prompt the organization into investigating the users, leading to a better set of requirements and, eventually, a better web site.

Miller, Sarah and Caroline Jarrett. STC Proceedings (2001). Presentations>Accessibility>Web Design>Usability