Towards Multimodal Public Information Systems    

In the future e-Home, information from various sources, located both globally and locally, are at hand for a wide range of tasks. Many of these tasks involve finding out about public authorities' rules and regulations. The Public Tax authorities, for instance, provide hundreds of documents on their web site (forms, FAQ’s, tax rules, etc.). Currently, the user is restricted to navigating and searching these information sources by clicking hyperlinks or typing in keywords in a search box. Suppose a citizen needs to know what the local tax in his area is. By providing the keywords “kommunalskatt” (local tax) and “Linköping” to the search engine five documents are retrieved and the user can continue clicking on the provided links to see if the answer is provided in the documents found. On the other hand, supposing that the user had the ability to state the information problem in natural language.

Merkel, Magnus and Arne Jonsson. Linkopings Universitet (2002). Articles>Information Design>Government>Multimedia