When Things Go Wrong: Working Toward Perfection While Accepting Imperfection  

Come to terms with unavoidable human errors by freeing yourself of panic, discovering new ways to solve the problems caused, and devising new procedures to prevent future mistakes.

Medved, Jane E., Lynne M. Brooks, Dayna A. Darby and Renee Ratner Lucas. STC Proceedings (1993). Presentations>Collaboration>Project Management