Business Writer's Free Library

This library is a free community resource to be shared and contributed to by users and readers across the world. The overall goal of the library is to provide leaders and managers (especially those with very limited resources) basic and practical information about business, management and organizations. Items in the library are relevant to both for-profit and nonprofit organizations unless otherwise marked at the top of the Web page containing the item.

McNamara, Carter. Management Assistance Program for Nonprofits (2002). Resources>Directories>Writing>Business Communication

General Guidelines for Conducting Interviews

Interviews are particularly useful for getting the story behind a participant's experiences. The interviewer can pursue in-depth information around a topic. Interviews may be useful as follow-up to certain respondents to questionnaires, e.g., to further investigate their responses. Usually open-ended questions are asked during interviews. Before you start to design your interview questions and process, clearly articulate to yourself what problem or need is to be addressed using the information to be gathered by the interviews. This helps you keep clear focus on the intent of each question.

McNamara, Carter. Management Assistance Program for Nonprofits (1999). Careers>Interviewing

Basics of Conducting Focus Groups

Focus groups are a powerful means to evaluate services or test new ideas. Basically, focus groups are interviews, but of 6-10 people at the same time in the same group. One can get a great deal of information during a focus group session.

McNamara, Carter. Free Management Library. Articles>User Centered Design>Methods>Focus Groups