Assurance of Learning: Implementing a Uniform Assessment Process Across Multiple Sections of a Managerial Communication Course  

This case study documents how two business school professors worked together to design and implement a process for uniformly assessing learning outcomes across all sections of a managerial communication course. The study demonstrates and provides examples of the answers to the five questions in the school’s assurance of learning process model. The study also provides prescriptive tips for administrators and instructors on how to avoid the typical pitfalls of implementing an assurance of learning process.

May, Gary and Michael Tidwell. Association for Business Communication (2008). Articles>Education>Business Communication