http://tc.eserver.org/authors/May,_Gary_L._and_Michael_Tidwell A bibliography of works by May, Gary L. and Michael Tidwell in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/May,_Gary_L._and_Michael_Tidwell http://tc.eserver.org/31814.html http://tc.eserver.org/31814.html This case study documents how two business school professors worked together to design and implement a process for uniformly assessing learning outcomes across all sections of a managerial communication course. The study demonstrates and provides examples of the answers to the five questions in the school’s assurance of learning process model. The study also provides prescriptive tips for administrators and instructors on how to avoid the typical pitfalls of implementing an assurance of learning process.