http://tc.eserver.org/authors/Maurer,_Donna A bibliography of works by Maurer, Donna in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Maurer,_Donna http://tc.eserver.org/29537.html http://tc.eserver.org/29537.html Includes three parts--the current state of practitioner user-centred design, an overview of some of the things practitioners are interested in, and an examination of what we need to do to move forward. http://tc.eserver.org/26863.html http://tc.eserver.org/26863.html Information-seeking behavior varies from situation to situation. Donna Mauer explores different ways in which users look for information and offers tactics for accommodating them. http://tc.eserver.org/24755.html http://tc.eserver.org/24755.html A summary of how IBM's USort/EzCalc and CardZort worked for results entry and analysis. http://tc.eserver.org/24754.html http://tc.eserver.org/24754.html There is some confusion about what usability is and whether businesses are 'doing usability' or not. There are many aspects to usability - more than just running a usability test at the end of a project. http://tc.eserver.org/22482.html http://tc.eserver.org/22482.html Card sorting is a simple user-centered technique for obtaining insight into the structure of a site. But is it really so simple? This definitive guide to card sorting includes detailed instructions on how to execute and analyze a sort, plus helpful hints to improve your sorts. It is the first in a series of articles about card sorting. http://tc.eserver.org/22095.html http://tc.eserver.org/22095.html At the core of the structure of many intranets is the organisation chart. This is not surprising as many intranets grow organically with little central control. Business teams create their own areas on the intranet, include information about what they do, and disseminate it to their internal clients. This article outlines practical ways to move from an intranet based on the organisation chart to one that is more intuitive and allows people to complete their tasks more easily. http://tc.eserver.org/22083.html http://tc.eserver.org/22083.html Many intranets are under-used. Intranet managers lament the low use and discuss how to get staff to 'use the intranet more', resulting in marketing and promotions activities to increase use. http://tc.eserver.org/21279.html http://tc.eserver.org/21279.html We hear and talk a lot about card sorting in various forms, and how it can be used as input on a hierarchy or classification system (or a taxonomy, if you like more technical words). We hear that we should test our hierarchies, but we don’t talk about how.