http://tc.eserver.org/authors/Macdonald,_Kyla_and_Judith_Rachel A bibliography of works by Macdonald, Kyla and Judith Rachel in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Macdonald,_Kyla_and_Judith_Rachel http://tc.eserver.org/20328.html http://tc.eserver.org/20328.html You've never met them before. To you, they may represent the unknown and the strange. They view things differently, and their ways may seem almost alien. Yet you are supposed to serve their needs. They are your customers. Isn't it time you made first contact? In this paper, we share lessons learned and invite you to being your own voyage of discovery.