Fundamentals of Digital Video Production  

This paper discusses tips and techniques that you may want to use in your multimedia tasks. Initially, it discusses the technical aspects of the skill and then discusses key areas of the process. Last, it concludes with a brief discussion of resources.

Lippincott, Richard J. STC Proceedings (2004). Design>Multimedia>Video

Methods for Documentation Testing in Technical Publications Quality Assurance  

Traditionally, verification of documentation procedure accuracy follows a standard model: technical communicators prepare a draft, which is submitted to subject matter experts for review. This process hinges on a number of factors that can adversely affect the quality of the review. Higher quality reviews are conducted by staff tasked specifically to test and review the draft procedures, and supply specific feedback by means of an established procedure. A well-established method of documentation testing provides several benefits to an organization. These include customer satisfaction, reduced costs, improved overall product quality, and improved document draft correction.

Lippincott, Richard J. STC Proceedings (2003). Articles>Documentation>Quality>Assessment

Voice Extensible Markup Language Status  

Introduces readers to Voice Extensible Markup Language (VXML), a markup language that allows vocal interaction between users and applications via a telephone-based communication system. The author also discusses World Wide Web Consortium specifications for VXML.

Lippincott, Richard J. Intercom (2004). Design>Information Design>XML>Voice