Complicate Your Web Site

When you're designing a transactional web site, you need to complicate it with extra steps and customization. Anticipate the most likely problems, provide clear error handling, and build informative confirmation messages to keep your users happy.

Ledwell, Joshua. WebWord (2001). Design>Web Design

Password Usability

Poor password usability can ruin your web registration process. While passwords are a painful fact of life, there are ways to minimize the problems that users face. This article contains suggestions on how to best collect passwords during the registration process, and it will help you determine if you should allow users to save their passwords.

Ledwell, Joshua. WebWord (2001). Design>Web Design>Usability>Security