http://tc.eserver.org/authors/Lafreniere,_Daniel A bibliography of works by Lafreniere, Daniel in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Lafreniere,_Daniel http://tc.eserver.org/31092.html http://tc.eserver.org/31092.html What is the biggest problem I face almost every time a client hires me to do something about a web project going awry? They don't know a thing about their users. They don't have a clue, whatsoever. Unbelievable but true!