Designing the Out-of-the-Box Experience: A Case Study  

To improve your product’s out-of-the-box experience, you must first define the experience that you want your users to have. The next challenge is to design the specific elements that will achieve that experience. These elements must be designed harmoniously with each other and with the functional improvements planned for the product. By enhancing those improvements, the overall experience will draw the customer into the product. If designed appropriately, these elements can improve not only the out-of-the-box experience but also the marketability of the product.

Kowalski, Lee Anne. STC Proceedings (2001). Design>User Centered Design>User Experience

Integrating Information Architecture into Your Information Development Processes  

The most critical and time-consuming aspect of your decision to adopt information architecture as a backbone of your information development process might not be the adoption of new guidelines or tools, but moving the mindset and culture of the organization so that it can operate effectively in the new paradigm. Using examples from real experiences, the authors of this paper describe the organizational 'culture shock' that can occur when a team or organization moves to an information-architected model for content delivery--the likely pitfalls and some ways to overcome them.

Kowalski, Lee Anne, Andrea Ames, Michelle Corbin and David McCaleb. STC Proceedings (2004). Articles>Information Design>Workflow