Validating the Out-of-the-Box Experience: A Case Study 
This paper describes how the User Centered Design team investigated customers’ out-of-the-box needs and validated the design of the out-of-the-box elements described in the previous paper “Designing the OOBE: A Case Study” by Lee Anne Kowalski in these Proceedings.
Kopp, Eileen F. STC Proceedings (2001). Presentations>User Interface>Usability