Analysis and Resolution of Problems Occurring During the Production of Manuals  

We produce numerous manuals pertaining to telecommunications and, although we routinely devote much energy to reducing the number of problems occurring during the production process, this time we took up the challenge of eliminating the occurrence of problems altogether. Here, we overview the characterisitics of problems occurring at the company, profile their occurrence by process, and review a few corrective measures.

Konno, Toshiaki, Masanori Takagi and Osamu Tomooka. STC Proceedings (1995). Articles>Documentation>Quality