Prototyping is a quick way to incorporate direct feedback from real users into a design. Paper-based prototyping bypasses the time and effort required to create a working, coded user interface. Instead, it relies on very simple tools like paper, scissors, and stickies. Even in applications where new technologies are deployed, paper provides maximum speed and flexibility.
Klee, Matthew. User Interface Engineering (2000). Design>Usability>Prototyping
Flash + Information Visualization = Great User Experiences
By combining tools like Flash and information visualization, designers can dramatically improve how users work with large, multidimensional data sets.
Klee, Matthew. User Interface Engineering (2002). Design>Web Design>Interactive>Flash
Personas and Goal-Directed Design: An Interview with Kim Goodwin
We use personas because they are powerful design, measurement, and communication tools. We use them in design to help us avoid the elastic user problem--where "the user" is a total novice one minute and a technophile the next--as well as self-referential design, because designers are seldom representative of a product's target audience. Personas also help cut through assumptions that certain tasks are necessary; if a task doesn't directly help accomplish a goal, we can try to eliminate it.
Klee, Matthew. User Interface Engineering (2001). Articles>Interviews>User Centered Design>Personas
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