#31723
Technical communication managers are often required to prove the worth of their deliverables over and over again. To do this, managers must execute two tasks persistently. First, they must prove the value of documentation to those interested in the bottom line and, second, they must make that value true. The trick to increasing value with internal and external users is to identify areas where documentation can save time and money, to create agreement that the documentation can save time and money, and to ensure that the documentation does save time and money. Find out how.
Kirk, Hannah. Writing Assistance (2006). Careers>Management>TC
#32192
If the documentation is not being used and used effectively, it will never help the bottom line. The trick to increasing value with internal and external users is to identify areas where documentation can save time and money, to create agreement that the documentation can save time and money, and to ensure that the documentation does save time and money.
Kirk, Hannah. TechCom Manager (2007). Articles>Management>Documentation>Assessment
#32200
Feedback is important to business, but no one needed to tell us that. As Technical Communications managers, we regularly see feedback in many forms: user feedback, customer feedback, internal feedback, external feedback, feedback from testing, and feedback in performance appraisals. As beacons of information communication in our organizations, we are responsible to communicate well and, by extension, possess a solid appreciation of and ability to respond to feedback.
Kirk, Hannah. TechCom Manager (2006). Articles>Collaboration>Assessment
