A directory of resources inthe field of technical communication.

Kessler, Audrey Cielinski


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Documenting Procedures After the Sole Subject Expert Has Left the Organization   (PDF)

A corporation's or nonprofit's life without written procedures is fraught with dangers and pitfalls that can strike without warning and potentially wreak havoc on the organization's ability to function efficiently—or even to function at all—especially when the lone source of how-to information leaves the organization. The task of creating those procedures from scratch from what often amounts to skeleton information and secondhand sources can be tedious and frustrating but well worth the effort if it helps prevent the organization from being caught off guard in the future. When it comes to workplace procedures, it pays to be prepared.

Kessler, Audrey Cielinski. STC Proceedings (1999). Articles>Documentation>Policies and Procedures