Accessibility Tips for Website Construction

This paper provides ten key tips to help improve the accessibility of any website, or intranet. It's not intended to be an introduction to web accessibility.

Kennedy, Patrick. Step Two (2006). Articles>Web Design>Accessibility

Seventeen Usability Tips to Make Your CMS Rock

More than likely your content management system (CMS) will have many usability problems if you just use it “out of the box”. Having been involved in a number of projects tasked with implementing a these types of systems—including content management systems for websites, intranets and wikis for knowledge management—I’ve noticed that there are a number of key areas of the user interface that frequently need fixing from a usability point of view.

Kennedy, Patrick. Pat's Point of View (2009). Articles>Content Management>Usability

Your Target Audience and Your Users

There is a difference between your target audience (who you want to reach) and your user-base (who actually uses your website). At least that’s the mental model I’ve always used when approaching web design.

Kennedy, Patrick. Pat's Point of View (2009). Articles>Web Design>Audience Analysis

How to Combine Multiple Research Methods: Practical Triangulation

All research methods have their pros and cons, the problem comes when you rely on just one method. I’m often disappointed when UX and IxD practitioners describe the research they do, and it’s obviously very one dimensional. This is where the concept of “triangulation” comes into its own. Also known as “mixed method” research, triangulation is the act of combining several research methods to study one thing. They overlap each other somewhat, being complimentary at times, contrary at others. This has the effect of balancing each method out and giving a richer and hopefully truer account.

Kennedy, Patrick. Johnny Holland (2009). Articles>Research>Methods