Combining Usability Research with Documentation Development for Improved User Support  

Describes two case studies where Tec-Ed leveraged usability research and documentation activities to create solutions that met the needs of both our clients and their customers.

Keirnan, Timothy, Lori Anscheutz and Stephanie L. Rosenbaum. Tec-Ed, Inc. (2002). Articles>Documentation>Usability

Kindred Spirits? Usability Practitioners and Technical Communicators

Technical communicators and usability practitioners are not simply kindred spirits--they are the same spirit: the spirit of communication.

Keirnan, Timothy. Usability Interface (2006). Articles>TC>Usability

Podcasting for User-Centered Design

This summer marks the anniversary of initial recordings of Design Critique: Products for People with Tim & Tom, a podcast devoted to informing listeners about the advantages of User-Centered Design (UCD). I hope this article may encourage the creation of other podcasts related to UCD theory and practice. Our vision of doing a UCD-related podcast was that an informal, occasionally humorous show combining consumer product critiques, interviews with user experience professionals, and occasional method discussions might fill a void I perceived in the podcasting world. Sometimes the absence of a thing may imply more than its presence would, and I was concerned that this new medium didn't seem to have many regular shows devoted to what user experience professionals can offer the world. A maturing, innovative field ought to be represented in a maturing, innovative medium.

Keirnan, Timothy. Usability Professionals Association (2006). Articles>User Centered Design>Streaming>Podcasting