http://tc.eserver.org/authors/Kalvar,_Shannon_T A bibliography of works by Kalvar, Shannon T in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Kalvar,_Shannon_T http://tc.eserver.org/29371.html http://tc.eserver.org/29371.html Delivering project reports in radically different formats gave the client a bad impression of this consulting firm. Here's how the staff remedied the situation and learned from their mistake. http://tc.eserver.org/29344.html http://tc.eserver.org/29344.html Users often become committed to certain versions and features of technology, making them leery when upgrades roll around. You can make the transition easier with these communication techniques.