Lessons Learned the Hard Way in an Architectural Document Disaster  

Delivering project reports in radically different formats gave the client a bad impression of this consulting firm. Here's how the staff remedied the situation and learned from their mistake.

Kalvar, Shannon T. TechRepublic (2003). Careers>Consulting>Project Management>Reports

Understanding Users' Commitment to Specific Technologies  

Users often become committed to certain versions and features of technology, making them leery when upgrades roll around. You can make the transition easier with these communication techniques.

Kalvar, Shannon T. TechRepublic (2003). Articles>Technology>Communication>User Centered Design