http://tc.eserver.org/authors/Jong,_Steven_F.,_Don_Lenk,_Amy_Perry,_Ralph_E._Robinson_and_Roberta_A._Rupel A bibliography of works by Jong, Steven F., Don Lenk, Amy Perry, Ralph E. Robinson and Roberta A. Rupel in the field of technical communication. en-us Copyright (c) 2005-10 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Jong,_Steven_F.,_Don_Lenk,_Amy_Perry,_Ralph_E._Robinson_and_Roberta_A._Rupel http://tc.eserver.org/19838.html http://tc.eserver.org/19838.html Members of the STC Quality Special Interest Group (SIG) present a realistic look at Quality in today’s hectic business climate. Based on their experiences, you will gain insight into ways to improve documentation quality, establish processes to assist the improvement, and an understanding how outside forces can impact your documentation efforts. They will look at what is meant by quality, how it’s determined and measured; processes, techniques and basic tools that can be used to improve quality; and the impact of international standards on corporate policies and procedures. A case study will highlight some of the barriers, problems, and successes experienced by an organization in implementing a quality system for monitoring its documentation.