Online, Paper, or Both?  

You need to ask a variety of questions before committing to a documentation medium. When balanced with market directives, a complete analysis of your user’s communication needs can identify the appropriate medium or media. This progression topic will develop a series of questions that lead to the right media solution for your product.

Jensen, Susan M. STC Proceedings (1995). Design>Publishing>Online

Write Stuff: Hiring Winners  

You can take the subjective guesswork out of hiring by carefully analyzing a job’s tasks and creating a structured interview. With a consistent interviewing style and the use of good evaluation tools, you will be able to find the best candidate for the job. This progression topic will provide you with some tools to use for job analysis, interview development, and candidate selection.

Jensen, Susan M. STC Proceedings (1995). Careers>Interviewing>Management