http://tc.eserver.org/authors/Jaehn,_A.H. A bibliography of works by Jaehn, A.H. in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Jaehn,_A.H. http://tc.eserver.org/15183.html http://tc.eserver.org/15183.html Describes Total Quality Leadership, an approach to organization management that focuses on providing top value to customers by building excellence into every facet of the business. To give customers the products and services they value, TQL studies and improves the processes companies use for purchasing, production, testing, accounting, and so on.