How to Embed Usability and UCD Internally

Integrating usability into any organisation can be a difficult and isolating experience. Get the lowdown on how to achieve this within your organisation.

Ismail, Ismail. Webcredible (2007). Articles>Usability>User Centered Design

XML Syndication Set to Explode - Are You Ready For Big Change?

Since version 1.0 of XML was released by the W3C in early 1998, its use has been growing by leaps and bounds. Content managers and software packages were early adopters and enterprises are increasingly implementing XML-based systems. A number of events are now converging which will make available an unprecedented number of XML documents on the internet. The implications are numerous and will have trendendous impact on many of the fundamental dynamics of the Internet as we know it today.

Ismail, Salim. Rockley Bulletin (2006). Articles>Content Management>XML

Service Design Across Multiple Channels: Breaking Down Silos or Joining Up?

In today's highly competitive environment, it's important to think about how a product or service is conceived and designed across multiple touchpoints. In this article we introduce the concept of service design and explain why it's important.

Ismail, Ismail. Webcredible (2009). Articles>Web Design>Service Learning