A Visual Methodology From Topic List to Storyboard  

When faced with an online or printed documentation project, many writers don't know where to start. On one hand, a large amount of information is waiting to be delivered to the customer. On the other hand, a number of important questions seem to require immediate answers. What development tools should the writer use? What are the advantages/constraints of the development tools? What delivery environments are going to be available? In reality, it's too early to answer these questions. Instead of making decisions about tools and environments, the writer needs to concentrate on the information that needs to be communicated and organize it for online presentation. What the writer needs is a methodology that makes it easy to visualize the information. If the information presentation is not visualized in a clear and logical fashion, the documentation product is not going to be a success, no matter how sophisticated the development tool and delivery media.

Hyman, Francine N. and Barton A. Evans. STC Proceedings (1993). Articles>Documentation>Planning

What Really Goes on at a Usability Test  

The term 'usability testing' means different things to different people. In its 'high fidelity' form, it connotes two-way mirrors, fancy electronic equipment, sophisticated logging software, and tomes of test data. However, high fidelity options aren’t always required for learning about or performing substantive usability testing. Even in a 'low fidelity' environment, you can hit all of the usability high points and provide a valuable service to your software developers and users.

Hyman, Francine N. and Barton A. Evans. STC Proceedings (1996). Articles>Usability>Testing