http://tc.eserver.org/authors/Hurst,_Mark A bibliography of works by Hurst, Mark in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Hurst,_Mark http://tc.eserver.org/28535.html http://tc.eserver.org/28535.html The most effective companies realize that they can't succeed on advertising alone; the customer matters. http://tc.eserver.org/21872.html http://tc.eserver.org/21872.html If you know a user experience that irritates you, don't just site there and grouse about it. Send it in to ThisIsBroken.com, a compilation of bad experiences: products, services, places, and Web designs that don't put the user first. http://tc.eserver.org/21760.html http://tc.eserver.org/21760.html The word 'information architecture' is used quite a bit in the Web industry and is closely related to customer experience. Sometimes customer experience and information architecture will arrive at the same solution -- but they aren't quite the same thing.